Every WordPress site accumulates bugs: the form that stopped emailing, the slider frozen on slide two, the button that works everywhere except Safari, the checkout that fails for exactly one shipping option. Each one costs you something — a lead, a sale, a bit of credibility. And each has a cause that can be found and fixed, rather than worked around forever.
Quick answer: effective bug fixing is diagnosis first — reproducing the bug reliably, tracing it to its actual cause (a plugin conflict, a code error, bad data, or intrusion), fixing that cause, and verifying nothing else broke. If the "bug" turns out to be hacking — and misbehaving sites often are compromised sites — the job becomes cleanup, and we tell you so honestly instead of patching symptoms of an infection. Fixes start at $150 USD.
The Bugs That Land on Our Desk
- Features that stopped working. Forms not sending, sliders frozen, popups never appearing, search returning nothing — usually one JavaScript error or plugin conflict away from working again.
- Intermittent weirdness. The hardest class: works for you, fails for customers; fine in Chrome, broken in Safari; fine logged out, broken logged in. These are caching, session and environment bugs — and they're our specialty.
- Wrong behavior. Prices calculating incorrectly, emails going to the wrong people, redirects looping, content displaying in the wrong order. Logic bugs, traced through the actual code path.
- After-update breakage. "Everything worked until we updated X." The most diagnosable bug there is — provided someone actually compares what X changed.
- Suspicious behavior. Redirects you didn't create, content changing itself, admin acting strangely. These get hack triage immediately, because treating an intrusion as a bug wastes your money on fixes that can't hold.
Bug or Hack? We Check Before We Bill
A meaningful share of "please fix this bug" requests are actually compromised sites — malware causes exactly the random misbehavior that looks like bugs. So triage comes first: we check integrity signals (modified files, unknown admins, injected code) before treating anything as an innocent defect. If it's a hack, you hear it straight, with a fixed quote for the real job — our manual malware removal — instead of an endless series of bug fixes that keep un-fixing themselves. If it's a genuine bug, it gets a genuine root-cause fix, documented so you know what was wrong and why it won't return.
Pricing: From $150
Bug fixing starts at $150 USD per bug or tightly related group — diagnosis, root-cause fix, and verification that nothing else broke. Hacked-site triage is included in the assessment: if malware is involved, we quote the full manual cleanup honestly instead of billing bug-fix rounds against an infection. Bugs with a known trigger ("started right after X") are usually same-day.
Bug Fixing FAQs
How do I know if my problem is a bug or a hack?
You often can't from the outside — malware deliberately causes bug-like misbehavior. Rough signals: bugs are consistent and trace to a change you made; hacks bring strangeness you didn't cause — redirects, new users, content changing itself. We triage every job for compromise first, so you never pay for bug fixes on an infected site.
The bug only happens for some visitors, not for me. Can you still fix it?
Yes — intermittent bugs are our favorite kind, because they always have a hidden variable: caching serving different visitors different code, logged-in versus logged-out state, browser differences, or session data. We reproduce the failing conditions deliberately instead of hoping to stumble into them, and the hidden variable gives itself up.
Do you fix bugs in premium themes and plugins I bought?
Yes. We fix the bug in a child theme or patch layer whenever possible so official updates still apply, and we report genuine defects upstream to the developer with our findings — you get the fix now rather than waiting for their next release.
What information do you need from me?
Your URL, what misbehaves, and — gold, if you have it — when it started and what changed around then. Screenshots or a screen recording of the bug happening shortens diagnosis dramatically. Access comes later; description starts the clock.
What if the bug can't be fixed?
Genuinely unfixable is rare; more common is 'not worth fixing' — a defect so deep in an abandoned plugin that replacement is cheaper than repair. When that's the honest answer, you get it early with options and costs, not after billable hours. Diagnosis always produces a truthful verdict, whichever direction it points.
Keep Reading
- Hacked? Manual malware removal & monitoring
- Find and fix plugin & theme conflicts
- Fix WordPress CSS & JS errors
- Custom development — when the fix needs new code
- All WordPressFix services →
Describe the bug. We'll do the rest.
Open the HELLO FIX chat in the corner or email your URL with what's misbehaving and when it started. Bug fixes start at $150 — most delivered the same day.